Your flight has been delayed or cancelled. You are familiar with your air passenger rights, but at the moment when you were faced with the situation, you decided to contact the airline customer service and demand compensation for the unfortunate situation.
About Joe Kuijpers
As chief operating officer I am responsible for the operational affairs within Claim24. My daily activities consist of monitoring or improving our services and managing our team of enthusiastic employees in the Netherlands and +10 international countries.
Entries by Joe Kuijpers
German researchers have discovered that sniffing dogs of the army can distinguish the smell between coronavirus-infected and healthy patients. The accuracy of the study is so high that they hope sniffing dogs will be used at airports soon.
Many people across Europe have left their home to celebrate their holiday this summer. The corona measures are dealt differently per moment and country. This article shows an updated overview of the corona rules in popular holiday countries in Europe.
The Belgium Ministry of Foreign Affairs have made a system to make travelling in Europe more understandable for travellers during corona. Countries can change their corona rules every day, which will have an effect on tourism. Because of these insecure times many travellers find it unclear which country they can travel to. By dividing countries […]
If you’ve ever had your flight cancelled or delayed and you are aware of your air passenger rights and you’ve decided to claim flight compensation, you’ve probably read the term “extraordinary circumstances”. This is the most common phrase used by airlines to reject your claims, even if you are entitled to a compensation by law. […]
Whether you go to business trips often or you hire people that travel across Europe, the following will spark your interest. You have a business trip today. It’s an important meeting and your boss wants you on field, so you cannot organize a video call. Your boss reserved the ticket and paid with company money. For some reason, […]
Desperate times call for desperate measures. However, experts think that the answer to the crisis cannot be found in extreme promotions. Airlines need to make sure that they will not fall back into old habits, instead they should walk the path of innovations, customer intelligence and financial responsibility. Loyalty programmes have shown their worth to […]
After more than two months studying and working from home, most people will look forward to a foreign vacation. t is more and more likely that such a vacation will be possible this summer. Many European countries have decided to ease the corona restrictions. The economy is restarting and so are the aviation and vacation […]
Many measures have been taken to prevent the spread of corona. Many new protocols have been made. Think of the 1.5 meters social distancing, not shaking hands and avoiding crowds. Obviously, these protocols are not possible to live up to if you are going on holiday by plane. You can read the protocols that have […]
It is not unlikely that the coronavirus will end the collaboration between Air-France and KLM. The board of KLM admitted the previous fact in an interview. Both airlines are in heavy weather and are asking for monetary state-support. There have been a lot of irritations and differences between the two of them. Taking the obligatory […]
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