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Know Your Flight Rights
Air passengers whose ﬂights are operating within the EU have passenger rights which are primarily laid down in EU Regulation (EC) No. 261/2004. This regulation establishes the common rules on compensation in the event of a delayed, cancelled or overbooked ﬂight. In the Montreal Convention, the rules for international ﬂight disruptions have been established. Below, you can read more about common ﬂight problems and your passenger rights, should such an event happen.
Delayed Flight Compensation
If your flight is delayed for a long time, the airline is obliged to provide care in the form of meals, refreshments, and even hotel accommodation. You might also be entitled to compensation of up to 600 euros per person. To be eligible, you must arrive at the final destination at least three hours later than planned and there must be no question of extraordinary circumstances beyond the control of the airline company. The amount of your compensation is determined by the flight distance.
Flight Cancellation Compensation
When your flight is canceled, you are entitled to a re-booking of your flight. If the trip is no longer a valid option for you, you can opt for a full refund of the ticket and a return flight to the first point of departure instead of a re-booking. In any case, you may be entitled to a flight compensation. A condition is that the airline did not inform you of the cancellation 14 days, or more, prior to your flight.
Overbooked Flight Compensation
Airline companies do not like to fly with empty seats. They often sell more tickets than there are seats on the plane. This is called overbooking. They anticipate that there are people who won’t show up, taking the risk of denying boarding to passengers. Thousands of passengers are refused access to their plane each year, even though they have all their travel documents and have checked in on time at the airport. With involuntary boarding denial you are also entitled to compensation of up to 600 euros.
Missed Connection Compensation
Did you miss your connection due to a delay in your first flight? In this case you are entitled to compensation. It does not matter how many hours your first flight was delayed. The point is that you missed your connection and therefore arrived at your final destination at least three hours late. This also applies if the connecting flight was operated by a different airline, as long as your flights were part of the same booking.
Flight Compensation Regulations
The flight compensation regulation that determines whether passengers are entitled to monetary compensation in the event of a flight disis EC 261/2004.
Has your flight been delayed, cancelled or overbooked? You might be entitled to compensation up to €600 per person based on EU Regulation 261/2004.
The EC 261/2004 Regulation applies to:
- All ﬂight within the EU
- All ﬂights departing from the EU
- All ﬂights departing outside the EU to the EU on a European airline
Learn more about air passenger rights.